LBC Support Services COVID-19 update

26 October 2021 -

Update to our patient services:

Auckland

Auckland remains at step 1 of alert level 3.  During level 3 we are unable to have any face to face contact with our patients and families.  All our patient contact will be via phone, email and Zoom.  Our team of Support Service Coordinators will continue to be there to provide support as needed, and as an essential service, voucher support will continue to run as normal.

Parts of the Waikato

Parts of the Waikato regions remain in alert level 3 until midnight Wednesday, October 27th.  During level 3 we are unable to have any face to face contact with our patients and families.  All our patient contact will be via phone, email and Zoom.  Our team of Support Service Coordinators will continue to be there to provide support as needed, and as an essential service, voucher support will continue to run as normal.

The rest of the North Island

While the rest of the country is in alert level 2 (delta), we will continue to apply extra precaution in the North Island, and maintain the majority of our services online: via phone, email and Zoom, including all our support groups.  We will be conducting limited face to face contact with patients where necessary, and will be following all safety protocols.  We will be operating with DHB guidance, so please get in touch with your local Support Services Coordinator if you would like further information on our activities during level 2 (delta) in your area.  Our team of Support Service Coordinators are there to provide support as needed, and as an essential service, voucher support will continue to run as normal.

South Island

With the South Island remaining in Alert level 2, LBC support services team will be modifying our policy to now include Support Groups in the South Island.  These will follow strict safety practices and will be subject to change depending on the COVID situation in the South Island.  As we want to continue to meet the needs of those who do not choose to come to in-person groups, we will continue offering virtual support groups on a periodic basis.

We will also be conducting face to face contact with patients, following all safety protocols.  We continue to operate with DHB guidance, so please get in touch with your local Support Services Coordinator if you would like further information on our activities during level 2 (delta) in your area.  Our team of Support Service Coordinators are there to provide support as needed, and as an essential service, voucher support will continue to run as normal.

We hope to update you again soon.  If you have any questions, please contact your local Support Services Coordinator on 0800 15 10 15.

Up-to-date information about the current COVID-19 is available here https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Information on health care access can be found here https://covid19.govt.nz/alert-levels-and-updates/alert-level-4/#how-to-access-healthcare
Te Aho o Te Kahu (Cancer Control Agency) updates can be found here – https://teaho.govt.nz/cancer/covid19

Meanwhile, if you would like to stay in touch online – please find a suitable Facebook group below that you can join to stay connected.

FACEBOOK GROUPS:

Please take good care of yourselves and we look forward to seeing you all very soon.

Regards from the Support Services team