LBC Support Services Covid-19 update

15 September 2021 -

Update to our patient services:

Auckland

Auckland will remain at Alert Level 4 until midnight on Tuesday 21st September.  Level 4 means that there can be no face to face contact with our patients and families.  Meanwhile, all our patient contact will be via phone, email and Zoom.  Our team of Support Service Coordinators will continue to be there to provide support as needed, and as an essential service, voucher support will continue to run as normal.

Northland

While Northland is now in alert level 2 we are upholding our protocol as per the Auckland region as this region is served by our Auckland based staff.  This means that there will be no face to face contact with our patients and families.  Meanwhile, all our patient contact will be via phone, email and Zoom.  Our team of Support Service Coordinators will continue to be there to provide support as needed, and as an essential service, voucher support will continue to run as normal.

The rest of the North Island and the South Island

While the rest of the country is in alert level 2, we will continue to apply extra precaution and maintain the majority of our services online: via phone, email and Zoom, including all our support groups.  We will be conducting limited face to face contact with patients where necessary and will be following all safety protocol.  We will be operating with DHB guidance, so please get in touch with your local Support Services Coordinator if you would like further information on our activities during level 2 in your area.  Our team of Support Service Coordinators are there to provide support as needed, and as an essential service, voucher support will continue to run as normal.

We hope to update you again soon.  If you have any questions, please contact your local Support Services Coordinator on 0800 15 10 15.

Up-to-date information about the current COVID-19 is available here  https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

Information on health care access can be found here https://covid19.govt.nz/alert-levels-and-updates/alert-level-4/#how-to-access-healthcare

Te Aho o Te Kahu (Cancer Control Agency) updates can be found here – https://teaho.govt.nz/cancer/covid19

Meanwhile, if you would like to stay in touch online – please find a suitable Facebook group below that you can join to stay connected.

FACEBOOK GROUPS:

Please take good care of yourselves and we look forward to seeing you all very soon.

Regards from the Support Services team